Frequently Asked Questions

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Or call our friendly customer service team: 1800 123 873

All Sydney Metro deliveries will be done same day.
For NSW and Interstate deliveries it is important to check with our service team. So please call to enquire about our same day service: 1800 123 873

When booking your job, you will be asked (either online or over the phone) whether you give authority for your goods to be left unattended if no one is at the delivery address when the driver delivers. If you give authority to leave, we ask that you specify a spot for the driver to leave the goods such as the side gate or front door step.

A photo will be taken of the delivery left in a safe spot as advised and the photo will be attached to the consignment.

Alternatively, organise for your freight to be delivered to a business address that is open Monday-Friday between 9am-5pm to ensure someone is always at the premises to accept the freight.

We are unable to deliver to P.O boxes.